My tracking hasn't updated in days. What should I do?

Tracking updates may pause for 2-5 days during customs clearance, international transit between countries, or during weekends and holidays when warehouses are closed. This is normal and does not mean your package is lost.

Check your tracking status in your GoGoShip account dashboard. If tracking shows no updates for more than 7 days, or status is stuck at one location for over 10 days, contact customer support with your tracking number.

During peak seasons like Chinese New Year or holiday periods, delays of 5-7 days are common. International shipments typically update every 2-3 days during normal transit. Contact support immediately if tracking shows delivery but you did not receive the package.

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