Can I refuse a package delivery?

Yes, you can request package refusal before or immediately upon arrival at our warehouse. Common reasons include wrong item received, damaged packaging observed by seller, or cancelled order. Submit refusal request through your dashboard under "My Packages" by changing package status to "Request Refusal".

Note that refusal success is not guaranteed and depends on courier and seller policies. You must submit the request with valid tracking number before warehouse processes the package. Once processed and declared, packages cannot be refused. International return shipping costs are your responsibility.

Alternatives to refusal: If package contains wrong or defective items, contact the seller for replacement or refund first. You can also choose to receive the package and handle returns yourself, which may be faster. For expensive items, consider refusing only after confirming package condition with warehouse photo verification service. Refused packages are returned to the seller and not eligible for GoGoShip storage or forwarding.

Did this answer your question?