Is my shipment insured? What if it is lost or damaged?

We don't offer shipping insurance. If a package is lost or damaged while we handle it, our liability is limited to the declared value of the package or the shipping fee paid, whichever is lower. We don't compensate for delays caused by customs or carriers.

If something is lost or damaged, email [email protected] as soon as possible with your shipment code and photos. Declaring the real value of every item, and keeping your receipts, helps us settle a claim.