How do refunds work? Refund policy, process, and timeline

GoGoShip issues refunds for duplicate payments, billing errors, failed bank transfers, and payment gateway errors automatically within 3-7 business days. For cancellations before shipment departure, you can request a refund minus a processing fee within 7-14 business days.

Refunds are also available for lost packages (with investigation), damaged goods with insurance coverage, and incorrect weight/dimension charges. Processing times vary from 5-30 business days depending on the situation.

Refunds are NOT issued after shipment departure, for change of mind after consolidation, customs seizures due to incorrect declarations, wrong delivery addresses, or unclaimed packages. Contact support within 48 hours of the issue to initiate a refund request with your order number and payment proof.