Can I cancel my shipment? What is the cancellation policy?

You can cancel your shipment request BEFORE it departs from the origin warehouse. Log in to your account, go to My Shipments, and click Cancel Shipment. A processing fee of 5-10 USD applies for cancellations after consolidation is complete.

Cancellation requests must be submitted at least 24 hours before scheduled departure. Once your shipment is in transit, cancellation is not possible. Refunds for cancelled shipments are processed within 7-14 business days minus applicable fees.

If your shipment has already departed, you cannot cancel it. However, you can refuse delivery at destination, but return shipping fees and storage charges will apply. Contact customer support immediately if you need urgent cancellation assistance.

Did this answer your question?