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How do I contact GoGoShip customer support?

We offer customer support via email to assist with all your questions and concerns.

Email Support​

Email Address: [email protected]

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+7 Jakarta time) Closed: Weekends and Indonesian public holidays

Response Time:

  • Standard inquiries: Within 24 hours
  • Urgent issues: 2-4 hours during business hours
  • After-hours tickets: Next business day

What to Include in Your Email​

To help us assist you quickly, please include:

  • Account Email: Your registered email address
  • Order/Tracking Number: If related to a specific package or shipment
  • Issue Description: Clear explanation of your question or problem
  • Screenshots/Photos: Attach relevant images if applicable
  • Preferred Language: English or Bahasa Indonesia

Support Languages​

We offer customer support in:

  • đŸ‡Ŧ🇧 English
  • 🇮🇩 Bahasa Indonesia

Before Contacting Support​

Please check these resources first for faster answers:

  1. FAQ Section: Most common questions are answered instantly
  2. Dashboard: Check your account for package status updates
  3. Email Notifications: Review automated notifications we've sent
  4. Tracking Information: Verify current package location and status

Urgent Issues (Contact Immediately)​

Contact us right away for:

  • Package marked delivered but not received
  • Customs issues requiring documentation
  • Payment processing errors
  • Damaged or missing packages
  • Incorrect shipping address

Support Ticket System​

For issues requiring investigation, you can also submit a support ticket through your account dashboard. This helps us track your inquiry and provide detailed responses.

💡 Tip: For fastest resolution, include all relevant information in your first email. This helps our team understand and address your issue without back-and-forth clarification emails.

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