How long does shipping take?
| Origin Country | Air | SEA LCL | SEA Courier |
|---|---|---|---|
| 🇨🇳 China | 5-7 working days | 14-18 days | 18-22 days |
| 🇰🇷 Korea | 5-7 working days | - | - |
| 🇹🇭 Thailand | 3-5 working days | - | - |
| 🇻🇳 Vietnam | 3-5 working days | - | - |
Shipping to Indonesia 🇮🇩
| Origin Country | Air | SEA LCL | SEA Courier |
|---|---|---|---|
| 🇨🇳 China | 8-12 working days | 17-23 days | 21-27 days |
| 🇰🇷 Korea | 8-12 working days | - | - |
| 🇹🇭 Thailand | 6-10 working days | - | - |
| 🇻🇳 Vietnam | 6-10 working days | - | - |
Note: Times are working days and exclude weekends. Actual delivery may vary during peak seasons (Chinese New Year, Singles Day, etc.)
Understanding Shipping Methods
🛫 Air Freight
- Best For: Most shipments, balance of speed and cost
- Tracking: Regular updates throughout journey
- Available: All origin countries
🚢 SEA LCL (Less than Container Load)
- Best For: Heavy items (20kg+), non-urgent shipments
- Cost Savings: 50-60% cheaper than air
- Available: China only
- Transit Time: 14-18 days to Singapore, 17-23 days to Indonesia
🚢 SEA Courier
- Best For: Very heavy/bulk items, budget-conscious shipping
- Cost Savings: Maximum savings for large shipments
- Available: China only
- Transit Time: 18-22 days to Singapore, 21-27 days to Indonesia
What's Included in Delivery Time
Your total delivery time includes these stages:
| Stage | Duration | What Happens |
|---|---|---|
| Warehouse Processing | 1-3 days | Package inspection, consolidation, packing |
| Export Customs | 1-2 days | Clearance from origin country |
| International Transit | Varies by method | Air freight or sea freight |
| Import Customs | 1-3 days | Clearance at destination, duties payment |
| Local Delivery | 1-2 days | Final courier delivery to your address |
Factors That May Affect Delivery Time
⚠️ Expected Delays During:
- Chinese New Year (Jan-Feb): +3-7 days
- Singles Day / 11.11 (November): +2-5 days
- Holiday periods (Dec-Jan): +3-7 days
- Peak shopping seasons: +2-4 days
Common Delay Causes:
- 🔍 Random customs inspections
- 🌧️ Weather conditions (typhoons, storms)
- 📦 Carrier capacity issues during peak season
- 📋 Missing or incomplete customs documentation
- 🏠 Incorrect or incomplete delivery address
Tracking Your Shipment
Real-Time Status Updates:
- PREPARING - Warehouse processing (1-3 days)
- STAGED - Ready for carrier pickup
- IN_TRANSIT - International shipping in progress
- CUSTOMS - Clearance processing (1-3 days)
- OUT_FOR_DELIVERY - Local courier handling (1-2 days)
- DELIVERED - Package received
💡 Tip: Enable SMS/email notifications in your account settings for real-time status updates.
When to Contact Support
Contact us if:
- ✉️ Shipment exceeds estimated time by 3+ working days
- 📊 Status hasn't updated in 5+ days
- ⚠️ Tracking shows "Exception" or "Problem"
- 📄 Customs requires additional documentation
Quick Reference
Fastest Routes:
- Thailand/Vietnam → Singapore: 3-5 days (air)
- China → Singapore: 5-7 days (air)
Most Economical:
- China → Singapore: 14-18 days (sea LCL)
- China → Indonesia: 17-23 days (sea LCL)
For Heavy Items (20kg+):
- Use SEA LCL or SEA Courier for 50-60% cost savings
- Only available from China warehouses