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What's included in the shipping cost?

International Freight:

  • Air or sea freight from origin to destination
  • Carrier handling fees
  • Airport/seaport terminal fees
  • Fuel surcharges

Customs Documentation:

  • Commercial invoice preparation
  • Packing list creation
  • Customs declaration filing
  • HS code classification assistance
  • Certificate of origin (if required)

Package Handling:

  • Package inspection and verification
  • Weight and dimension measurement
  • Photo documentation
  • Consolidation services (combining packages)
  • Quality control checks

Packaging Materials:

  • Standard cardboard boxes
  • Bubble wrap and protective padding
  • Packing tape and labels
  • Moisture protection (if needed)

Tracking Services:

  • End-to-end shipment tracking
  • Status updates at each stage
  • Email/SMS notifications
  • Online tracking portal access

💰 Additional Services (Extra Fees)​

ServiceCostDescription
Insurance1-3% of valueCoverage for loss or damage during transit
Premium Packaging$5-15Reinforced boxes, foam inserts, corner protectors
Remote Area Delivery$10-30Surcharge for locations outside major cities
Special HandlingVariesOversized, heavy, or unusual items

❌ NOT Included​

Customer Responsibilities:

  • 🚫 Customs duties and taxes: Paid by recipient in destination country
  • 🚫 Purchase costs: Payment to sellers or online shops
  • 🚫 Domestic shipping: Shipping from seller to our warehouse within origin country
  • 🚫 Storage fees: Free for 30 days, then $1/day per package
  • 🚫 Return shipping: If package needs to return to sender
  • 🚫 Customs penalties: Fines for incorrect declarations

Service Comparison​

FeatureAirSEA LCLSEA Courier
Base Freight✅ Included✅ Included✅ Included
Customs Docs✅ Included✅ Included✅ Included
Standard Packaging✅ Included✅ Included✅ Included
Tracking✅ Included✅ Included✅ Included
Insurance💰 Extra💰 Extra💰 Extra

Note: SEA LCL and SEA Courier are only available from China warehouses.

Understanding Customs Duties​

What Are They?

  • Import taxes charged by destination country government
  • Based on item value, category, and origin country
  • Varies by destination (Indonesia, Singapore, etc.)
  • Must be paid before delivery

Who Pays?

  • Recipient (buyer) is always responsible
  • Not included in GoGoShip shipping fees
  • Payment required for customs release

How Much?

CountryDuty-Free ThresholdTax Rate Above Threshold
🇮🇩 Indonesia~$3 USD7.5-10% duty + 11% VAT
🇸🇬 SingaporeSGD 4009% GST
🇹🇭 Thailand฿1,500 (~$42)10-30% duty + 7% VAT

Cost Breakdown Example​

Example: $500 Purchase from China to Indonesia:

Item Purchase Price:           $500.00
Domestic Shipping (in China):   $10.00 (you pay seller)
────────────────────────────────────
Total Purchase Cost:           $510.00

International Shipping (3kg):   $30.00 ✅ (GoGoShip)
Standard Packaging:              FREE ✅ (Included)
Tracking:                        FREE ✅ (Included)
Customs Documentation:           FREE ✅ (Included)
────────────────────────────────────
Shipping Subtotal:              $30.00

Optional Services:
  Insurance (2% of $500):       $10.00 💰 (Optional)
  Premium Packaging:            $12.00 💰 (Optional)
────────────────────────────────────
Total Shipping Cost:            $52.00

Customs Duties (Indonesia):
  Import Duty (7.5%):           $37.50 🚫 (You pay customs)
  VAT (11%):                    $55.00 🚫 (You pay customs)
────────────────────────────────────
Total Customs Charges:          $92.50

GRAND TOTAL:                   $654.50
  - To Seller:                 $510.00
  - To GoGoShip:                $52.00
  - To Customs:                 $92.50

How to Calculate Total Cost​

Before Shopping:

  1. Check item price + domestic shipping
  2. Use our shipping calculator for international freight
  3. Add optional services (insurance, premium packaging)
  4. Estimate customs duties using destination country rates
  5. Calculate total budget

💡 Tip: Use our shipping calculator in your account dashboard for accurate quotes. Enter package dimensions and weight to see exact costs before purchasing items.

Money-Saving Tips​

Reduce Shipping Costs:

  • ✅ Consolidate multiple packages (save 30-50%)
  • ✅ Remove excess packaging from original sellers
  • ✅ Use smaller boxes when possible
  • ✅ Ship during off-peak seasons
  • ✅ Choose SEA LCL or SEA Courier for heavy items (20kg+)

Manage Customs Duties:

  • ✅ Stay under duty-free thresholds when possible
  • ✅ Declare items accurately (under-declaring causes penalties)
  • ✅ Split shipments to stay under limits
  • ✅ Keep purchase receipts for customs

Storage Strategy:

  • ✅ Ship within 30-day free storage period
  • ✅ Plan purchases in batches for consolidation
  • ✅ Avoid storage fees ($1/day after 30 days)

⚠️ Warning: Final shipping cost depends on package weight, dimensions, destination, and shipping method. Always use our calculator for accurate quotes. Customs duties vary by country and item type.

Quick Reference:

  • ✅ Included: Freight, customs docs, handling, packaging, tracking
  • 💰 Extra: Insurance, premium packaging, remote area delivery, special handling
  • 🚫 Not included: Customs duties, purchase costs, domestic shipping
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