How do I check if my item is allowed to ship?
Use our item checker tools and resources to verify eligibility before purchasing.
🔍 Method 1: Prohibited Items Checker Tool
On Our Website:
- Navigate to "Shipping Guidelines" → "Item Checker"
- Enter product category (electronics, cosmetics, food)
- Input specific item details (brand, model, specifications)
- System checks against:
- Dangerous goods database
- Country-specific restrictions
- Aviation safety regulations
- Receive instant eligibility result
What the Tool Checks:
- ✅ Battery type and capacity
- ✅ Flammability ratings
- ✅ Chemical compositions
- ✅ Magnetic field strength
- ✅ Destination country restrictions
📋 Method 2: Review Product Specifications
Check Manufacturer Information:
| Document | What to Look For |
|---|---|
| Safety Data Sheet (SDS) | Hazard symbols, flammability, toxicity |
| Product Manual | Battery specs, warnings, certifications |
| Packaging Labels | Hazmat symbols, transport restrictions |
| Website Description | "Not for air transport", "Ground shipping only" |
Red Flag Keywords:
- ❌ "Hazmat" or "Dangerous Goods"
- ❌ "Flammable" or "Combustible"
- ❌ "Corrosive" or "Toxic"
- ❌ "Restricted for Air Transport"
- ❌ "Ground Shipping Only"
💬 Method 3: Contact Support Team
When to Contact Us:
- Complex electronic items
- Industrial equipment
- Specialty chemicals or materials
- Large batteries or power banks
- Items with unclear specifications
- Branded goods from sensitive markets
Information to Provide:
Product Details:
- Item name and brand
- Model number
- Purchase link/product page
- Photos of item and packaging
- Destination country
Response Time: Within 24 hours with eligibility decision
🌍 Method 4: Check Destination Country Customs
Country-Specific Resources:
| Country | Customs Website |
|---|---|
| 🇮🇩 Indonesia | beacukai.go.id |
| 🇸🇬 Singapore | customs.gov.sg |
| 🇹🇭 Thailand | customs.go.th |
| 🇻🇳 Vietnam | customs.gov.vn |
What to Check:
- Prohibited imports list
- Restricted items requiring permits
- Duty-free allowances
- Special regulations (food, medicine)
Decision Tree
Is My Item Allowed?
START
↓
Does it contain batteries? → YES → Check capacity < 100Wh? → YES → Allowed*
→ NO → Continue
↓
Is it liquid/aerosol? → YES → Flammable? → YES → PROHIBITED
→ NO → Volume < 500ml? → YES → Allowed*
→ NO → Continue
↓
Is it magnetic? → YES → Strength > 0.002 gauss? → YES → PROHIBITED
→ NO → Allowed*
→ NO → Continue
↓
Is it food/medicine? → YES → Check country rules → Permitted? → YES → Allowed*
→ NO → PROHIBITED
→ NO → Continue
↓
Does it have brand logos? → YES → Authentic? → YES → Allowed*
→ NO → PROHIBITED (counterfeit)
→ NO → Allowed*
*Subject to proper declaration and packaging
Common Items - Quick Reference
| Item | Allowed? | Conditions |
|---|---|---|
| Smartphone | ✅ Yes | Battery < 100Wh, authentic |
| Power Bank | ✅ Yes | < 20,000mAh, labeled |
| Perfume | ⚠️ Conditional | < 24% alcohol, < 500ml |
| Aerosol Spray | ❌ No | All aerosols prohibited |
| Laptop | ✅ Yes | Battery < 100Wh |
| Replica Watch | ❌ No | Counterfeit items illegal |
| Instant Noodles | ✅ Yes | < 5kg total |
| Prescription Medicine | ⚠️ Conditional | Requires import permit |
💡 Tip: Do item checks BEFORE purchasing. Most sellers won't accept returns for items you cannot ship. Save time and money by verifying eligibility first.
⚠️ Warning: Sellers may not know international shipping restrictions. Even if they ship domestically, the item may be prohibited for international air freight. Always verify independently.